ITRS Geneos Review
This is a great tool to automate the manual day-to-day checks, but the dashboard can't provide different status levels.


Valuable Features

The dashboard is a valuable feature.

Improvements to My Organization

The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day.

Room for Improvement

Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated.

Use of Solution

I've used it for four to five years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

We've not had much interaction with the vendor, but their training program is really poor.

Technical Support:

Good.

Previous Solutions

No previous solution used.

Initial Setup

It was very straightforward.

Implementation Team

We implemented it in-house.

Other Advice

This is a great tool to automate all the manual day-to-day checks.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are ab ITRS preferred partner.
1 visitor found this review helpful

1 Comment

Ravi SuvvariReal UserTOP 5POPULAR

Thank you

07 April 15
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