ITRS Geneos Review

This is a great tool to automate the manual day-to-day checks, but the dashboard can't provide different status levels.


What is most valuable?

The dashboard is a valuable feature.

How has it helped my organization?

The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day.

What needs improvement?

Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated.

For how long have I used the solution?

I've used it for four to five years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

We've not had much interaction with the vendor, but their training program is really poor.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It was very straightforward.

What about the implementation team?

We implemented it in-house.

What other advice do I have?

This is a great tool to automate all the manual day-to-day checks.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are ab ITRS preferred partner.
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author avatarRavi Suvvari
Top 5LeaderboardReal User

Thank you