ITRS Geneos Review

A very stable product, but the graphical interface could be improved.

What is most valuable?

  • Real time monitoring
  • Possibility to develop custom scripts to fit your own solution
  • Simple interface
  • Ability to manage dissimilar systems
  • Reporting

How has it helped my organization?

Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution. The entire process of support has been improved.

What needs improvement?

The graphical interface is nice but could be improved.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No we didn't.

What do I think about the stability of the solution?

Geneos is a very stable product, both server side and client side.

What do I think about the scalability of the solution?

No we didn't.

How are customer service and technical support?

Customer Service:

We got in touch just few times, and there were no problems with them.

Technical Support:

It's good.

Which solution did I use previously and why did I switch?

We didn't use anything previously.

How was the initial setup?

It was straightforward.

What other advice do I have?

It's a very good solution and can fit the needs of big company.

Which version of this solution are you currently using?

3.0
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment
author avatarRavi Suvvari
Top 5LeaderboardReal User

Thanx for inputs

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Highlights
One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.
It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.
The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems.
The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.
One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.
It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.
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