ITRS Geneos Review

​The setup is complex, but it provides us with the ability to monitor much deeper than we previously could.

What is most valuable?

  • Toolkits
  • Compute engine

How has it helped my organization?

It provides us with the ability to monitor much deeper into both our infrastructure and applications functional metrics. Deploying simple metrics was simple and we quickly covered the functionality provided by the product we were replacing. The result was a similar metrics monitored at a much better frequency, with a more stable product and a much better user interface. Also, we were able to deploy self-service role-based access by architecting the include files and authentication modules in an appropriate way. That enabled the application support teams to start getting involved in extending the baseline monitoring we had deployed and go much deeper into the monitoring of certain applications than was previously possible. Interfacing the product with our enterprise event management platform was relatively easy.

What needs improvement?

A few minor incremental improvements we have asked the vendor for would be nice. The main weakness of the product is poor historical logging and reporting. The main difficulty with the product is how to identify performance issues with complex rules or samplers. This is about to change with the new Insights module.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

Nothing major. Webserver module did not deploy successfully though

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

Performance can be a problem with complex or greedy rules and samplers.


How are customer service and technical support?

Customer Service:

9/10. Good service

Technical Support:

10/10. Very committed, very helpful, very knowledgeable.

Which solution did I use previously and why did I switch?

Our previous product had poor functionally and of poor quality.

How was the initial setup?

The setup can be complex if the solution you are deploying is complex.

What about the implementation team?

We used a mix of both in-house staff and vendor consultants, and they worked as a team.

What other advice do I have?

Know your functional requirement. Gradually build complex monitoring. Start simple.

Which version of this solution are you currently using?

GA3
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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...at Large Enterprises
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One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.
It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.
The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems.
The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.
One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.
It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.
The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting.
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