ITRS Geneos Review

It is easy to set up and works with different kinds of servers.

Valuable Features

ITRS Active Console has helped us monitor servers and set thresholds for different metrics. It is easy to setup and works with different kinds of servers. It also helps you execute shell scripts as response to alerts.

Improvements to My Organization

Active Console allows us to execute shell scripts as a response to an alert.

Room for Improvement

I believe the product has to improve on reporting. Currently it allows writing events to a database and we have to manually create reports from it. The reporting tool needs to be improved.

Use of Solution

I've been using it for an hour and a half.

Deployment Issues

I have not encountered any issues in deployment of the application.

Stability Issues

It's been stable and does not crash.

Scalability Issues

We've been able to scale it for our needs.

Customer Service and Technical Support

The customer service and technical support are prompt. The best way to reach them is to send an email to their support. They are helpful and prompt in their response.

Other Advice

Make use of their helpdesk. They are helpful and prompt.

Which version of this solution are you currently using?

3.3.0
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.
It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.
The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems.
The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.
One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.
It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.
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