ITRS Geneos Review

It is easy to set up and works with different kinds of servers.


Valuable Features

ITRS Active Console has helped us monitor servers and set thresholds for different metrics. It is easy to setup and works with different kinds of servers. It also helps you execute shell scripts as response to alerts.

Improvements to My Organization

Active Console allows us to execute shell scripts as a response to an alert.

Room for Improvement

I believe the product has to improve on reporting. Currently it allows writing events to a database and we have to manually create reports from it. The reporting tool needs to be improved.

Use of Solution

I've been using it for an hour and a half.

Deployment Issues

I have not encountered any issues in deployment of the application.

Stability Issues

It's been stable and does not crash.

Scalability Issues

We've been able to scale it for our needs.

Customer Service and Technical Support

The customer service and technical support are prompt. The best way to reach them is to send an email to their support. They are helpful and prompt in their response.

Other Advice

Make use of their helpdesk. They are helpful and prompt.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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