ITRS Geneos Review

Its ability to ingest metrics on a given format allow users to create highly customized scripts/tools tailored to their monitoring needs


Valuable Features

Customizable Dashboard to display real time business flow monitoring. This is extremely useful to operations as well as business user. Not only monitor health but capacity and performance at a glance.

Cater well to Capitals market trading environment. From on exchange order latency to client RFQ type of multi-stages tracking. Geneos is able to provide the tools to capture data in (near) real-time.

Highly customizable. It’s ability to ingest metrics on a given format allow users to create highly customized scripts/tools tailored to their monitoring needs.

Improvements to My Organization

Operation team used to perform 20 highly manual steps for the Start of Day (SOD) checks on a particular system which involve checking dozen of log files, running 30+ SQLs, collating information from exchange website and compare to system static data, etc. Porting all actions into Geneos with an appropriately designed dashboard has shorten the SOD checks to just a glance to the dashboard and greatly reduce manual errors.

Room for Improvement

Its web monitoring capability is very hard to use especially if there is authentication involved.

Use of Solution

I've used it for six years.

Deployment Issues

We had no issues deploying it.

Stability Issues

I've had no issues with its stability.

Scalability Issues

There were no issues scaling it for our needs.

Customer Service and Technical Support

Very responsible customer support. All case logged are followed up promptly.

Initial Setup

Straight forward, startup with basic metrics and progress toward bespoke use cases that's where the real value is. Be expected of a lot of a lot of customization and intuitive work around to extract metrics from your plant if it's not readily available.

Implementation Team

In-house team with some vendor support or help along the way. People with a little bit of dev skill can make a lot of things possible.

Pricing, Setup Cost and Licensing

It’s expensive but the number of Sev One incidents prevented is priceless especially where there are regulatory pressures in the capital market.

Other Solutions Considered

Many other application monitoring tools are either too infrastructure centric or client experience centric. Not many cater well towards the capital market.

Other Advice

Get an expert in to evaluate what your real APM needs are.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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