ITRS Geneos Review

I like the Toolkit module which allows flexible scripts to be created and inserted into Geneos without having to log onto the server.


Valuable Features

The Toolkit module which allows flexible scripts to be created and inserted into Geneos without having to log onto the server.

Improvements to My Organization

We now get more detail about the servers than before and thus it helps us to maintain a good service for our customers.

Room for Improvement

I would like it to have a better Dashboard viewer for report building. Having something like Crystal Reports embedded with the Active Console or active console would help to build reports.

Use of Solution

I've used this solution for years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

We had no issues with the performance.

Scalability Issues

I had issues scaling it and ended up having to distribute the load over seven gateways.

Customer Service and Technical Support

6/10

Previous Solutions

We used Sentinel which was awesome but it did not provide metric views.

Initial Setup

It's straightforward. You take it out of the box and it's simply plug and play, but it really depends on what you would like to use the product for. My advice before setting up would be to plan on what you want to achieve the product, what you would like to view without logging on to the server, what you need to know from the server, and what your customer would expect from you.

Implementation Team

We did the implementation in-house.

Other Advice

It's a great and powerful tool. You can input anything you like into the tool, including a database for analysis.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
Guest
Sign Up with Email