ITRS Geneos Review

Multiple real time enterprise views of resource usage, with alerting & management capability.


Improvements to My Organization

Most enterprises have multiple sites with deployed, disparate resources, and varying data requirements. Geneos gives a real time global view of both resource usage, coupled with headroom availability is powerful information for both right sizing budgets and identifying projected choke points. Recent improvements of the Gateway publishing feature strengthen its position as a top as an enterprise monitoring solution.

Valuable Features

The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise. The use of Attributes within the enterprise facilitates very flexible grouping and viewing of this information. Enterprise scalability is also an important feature of Geneos. This is very important as gathering enterprise data metrics is only the first piece of managing the system.

Software is continually updated with enhancements - normally client requests - every couple of months. Due to the maturity of the product, this means the software is feature rich and targeted at the modern environment.

Room for Improvement

The strengths of the product is data capture and ease of configuration. However, data visualization – real time and historical – is a weakness. This is being addressed with VALO and ITRSInsights but this is not production ready yet.

Stability Issues

We had no issues with the performance.

Scalability Issues

Scalability is built in to the product

Customer Service and Technical Support

Customer Service:

Excellent and very reactive

Technical Support:

Knowlegable with their own product but also with how it interacts with client software

Initial Setup

I think that the configuration is fairly straightforward and much simpler than other management systems.

Other Advice

I rated this product a 9 due to how much I used it and how useful it was to us. It has allowed us to provide immediate support where needed, reducing business impact.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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