ITRS Geneos Review

It allows us to monitor each stage of the production lifecycle and allows real-time monitoring of key services.


Improvements to My Organization

It allows us to monitor each stage of the production lifecycle and allows real-time monitoring of key services.

Valuable Features

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

Room for Improvement

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

Stability Issues

We had no issues with the performance.

Scalability Issues

It's been able to scale for our needs.

Customer Service and Technical Support

It was very good, the support staff were well trained on the product and helpful with their responses.

Initial Setup

It was simple as the set up is well documented and available across different operating systems.

Implementation Team

We performed it in-house. It is great to set a few hours aside a week to dedicate to playing with the application to make it perform as you want and make it aesthetically pleasing. It is also well worth mentioning that it is a constant process of refining and tweaking the alerting and monitoring settings as the application changes.

Other Solutions Considered

It was more fit for purpose in terms of real-time monitoring with dashboard metrics than other monitoring applications.

Other Advice

Understand the different types of alerts and customize it to meet the needs of your application. It can do as little or as much as you set it up to do, and building out a front-to-back solution is a big project, but can provide great benefits.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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