Jamf Pro Review

Enhances our cybersecurity and allows us to better support our users

What is our primary use case?

We use this solution for device management. We have multiple locations, as well as remote workers. Our entire workforce use Apple tech. Therefore, Jamf allows us to manage all of our end-user technology from one place. This includes pushing apps, profiles (restrictions, settings, etc.), and more.

How has it helped my organization?

We were able to dramatically enhance our cybersecurity, and better support our users.

Through Jamf, we were able to enforce things like encryption (escrow keys), password policies, the firewall on the Mac, etc. We can also remotely wipe/lock devices as required.

What is most valuable?

The most valuable features are Inventory and Self Service.

Inventory is all about auditing your estate (super easy). You can drill into a specific device, check out the model, what OS it’s running, which apps are installed on it, and even basic usage stats.

Self Service is about empowering users to take control of their tech in a safe way, such as proving them with apps that they can install as required.

What needs improvement?

This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the Self Service app for distribution to all staff then you have to add it as a web link (it’s a little clunky). Direct integration would make this better.

For how long have I used the solution?

We have been using this solution for around eighteen months.

What do I think about the stability of the solution?

We’ve never experienced any issues from a stability perspective.

What do I think about the scalability of the solution?

This solution is easy to scale. We adopted this after not being able to scale Profile Manager.

How are customer service and technical support?

All ongoing support is in-house, and I’m not aware of any support calls raised with Jamf.

If you previously used a different solution, which one did you use and why did you switch?

We previously used Profile Manager; however, we found that it was unable to scale as our business grew.

How was the initial setup?

The initial setup of this solution is really simple. You commit to something called a JumpStart, which is basically a consultancy and training session to ensure that your Jamf meets your organization's needs from day one.

What about the implementation team?

We implemented using Jamf Direct, who provided us with a JumpStart. All ongoing support is in-house.

What was our ROI?

This solution has been a huge timesaver. It also allows you to leverage and control a lot of built-in Apple services, which can help you save money on buying third-party software.

What's my experience with pricing, setup cost, and licensing?

If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer. It will help you get up to speed on the product. It will not, however, cover the enrolment of all of your client devices into Jamf, so make sure to set aside time to do this.

If you don’t have a tech team, buy Jamf MSP. You won’t have access to manage the product yourself, but your Jamf MSP reseller can do that for you under some sort of contract / SLA.

Which other solutions did I evaluate?

We did evaluate other options including Xinca (they’ve since been purchased by Jamf as part of the ZuluDesk sale), and Meraki.

What other advice do I have?

This solution is worth every penny! I don’t know how I got by without it.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Jamf customer, and as such we use Jamf products to ensure cyber security compliance for our teams and retail store (amongst other things). As an IT specialist company and Apple reseller however, our sales teams also sell and support Jamf through our Jamf School, Jamf Pro, and Jamf MSP accreditations
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