Jiffy.ai Automate Review

Reduced man-hours for our reconciliation process through automation


What is our primary use case?

We have two different use cases:

  1. Bank conflation. 
  2. Wage Protection System (WPS), which is a new way to do salaries per person. 

We are trying to migrate to the latest version. We are planning to migrate onto their SaaS model.

How has it helped my organization?

Our most complex use case has been for reconciliation purposes. Apart from the core system, there is a third-party system, Western Union Money Transfer. We are using their platform. All countries are not integrated with their API. So, in certain countries, it still works on a standalone system. Then, they have another reconciliation system, Voyager, as well as our core system. These three systems need to be connected and consigned. This is quite complex because each one is a legacy system. Their reports have to be extracted and run on certain things that aren't on Windows, i.e., the old pre-XP kind of machines. Therefore, we had to build in a solution that could connect all reports from them, match, and talk to each other. Jiffy.ai has really helped us due to its flexibility. We were even able to go back 20 years and connect these machines to modern systems that we run on. It connects both ends of the technology. This is complex because of the heavy maintenance required to do all these things.

As a remittance company, we do close to 1.2 million transactions a month, and we do due diligence for all those 1.2 million transactions. Many of the customers expect their money to be credited in real-time. So, we have around 15 minutes for background actions to happen, so everything has to happen in real-time: enhancements, complaints, cleaning, etc. For certain countries, we need to add a number of compliance rules, e.g., for one country, we had to add 10 compliance officers. Two at a time would come in during rotating shifts. This adds a huge cost to operations. So, in the Jiffy.ai system, we put in machine learning. Very quickly, we didn't have anyone manually looking at it except for the chief compliance officer who gets a dashboard. We eliminated the need for 10 people because it is completely automated and worked out. Therefore, it improves efficiency. Everything is done in a couple of days, not even a week's time. 

What is most valuable?

With the customization option, we can write custom expressions using its compatibility with Python or other programming languages. 

Their web automation is good. It makes the developer's work easy.

Jiffy.ai integrates into existing infrastructure with a very straightforward, simple API. This was not a concern for us at all.

In the latest version, they have a solution called Docube that comes with machine learning. We have used this for the WPS processing, manually adding the keywords over the matching algorithm or things. The system automatically learns new things, and we even have an option to train the bot. This streamlines our automation process, making it easier. Otherwise, we would need one person to identify the new keywords, adding them manually.

What needs improvement?

In Jiffy.ai, they should add more customization, depending on the plugins available in the system.

For how long have I used the solution?

We have been using it for the last three years.

What do I think about the stability of the solution?

I would rate the overall stability as a seven out of 10. When we do customizations, we have to do proper testing before we can deploy. In the initial days, there were a couple of issues, but now things are streamlined.

We have been using WPS for more than one year now. It has been running without any issues, and we are happy with the solution.

What do I think about the scalability of the solution?

Adding in a new client machine is not a big deal. It is a maximum of one hour because setting up a new machine is just taking a clone of the existing client machine. So, I haven't faced any problems with the scalability part. Even when we added two more client machines, it didn't take much time because they have setup procedures.

How are customer service and technical support?

They have good support. There is a team who is ready to build whatever we ask. That is why we are still using this solution. When we are stuck on issues, there should be a team to back us up.

Which solution did I use previously and why did I switch?

We had at one point of time Automation Anywhere and UiPath. They were good platforms, but their platforms were quite large. So, they became very rigid to change. Customization, especially our industry, is unlike retail or banking. We are not a very customized or standardized industry. Every business process has to be customized because we change every day. 

We needed somebody, like Jiffy.ai, because we found we could go into the code level and make changes. Their team was there for support. They never complained whenever we threw non-standard practices at them; they never tried to correct us. In fact, they were trying to help us or make things work. 

Their code level changes and scripts have been quite flexible. I remember the first time Jiffy.ai came out. They showed us a demo with two different versions. That is just the power that they had.

I would rate Jiffy.ai as an eight out of 10 versus other solutions that I have used. 

How was the initial setup?

We started with the installation, which is a collaborative model, then we moved to development. From our side, it took two resources from the engineering team to get it implemented in around one and a half months.

What about the implementation team?

We were able to do it within a couple of months. We received great support from the Jiffy.ai team.

We are waiting for the latest updates. They handle the entire migration process.

We still receive ongoing support for implementation issues.

What was our ROI?

With compliance, we had eight people sitting in different shifts. Now, they have been completely moved into other departments. Reconciliation used to take four hours per person for one country every day, and we have 10 countries. So, if we added three countries that would be a huge increase in size. These were the pending logs that we used to have. They don't even touch the system today because everything runs automated at four in the morning. When the team is back in their office in the morning, everything is ready so then they only work on exceptions. I feel like that huge process was eliminated. 

For the WPS file processing, around 80 percent of its workload is handled by Jiffy.ai. 

For all those departments that we have mentioned, we have not recruited any additional people nor resources. However, the business has been growing at 12 percent on business volume.

Which other solutions did I evaluate?

I like that it is very cost-efficient. We had licenses with UiPath for a year, and there was not much valuation at all. There is only a brand name, though it does have a beautiful foundation with all the needed plugins.

When using UiPath automation, we could just Google issues if we were stuck with something. In the initial days with Jiffy.ai, we could not get that type of information from Google because there wasn't much of a community. Now, they are trying to add all the things in their support forums. Whenever we write a support ticket, we get a link that was published in their portal. They are improving this too.

The biggest value that Jiffy.ai brings is efficiencies in the code and support from their team. They are there for whatever customizations you want.

What other advice do I have?

It is quite flexible and powerful. I would recommend this solution because of their customization option and support.

This forced us to think about certain places where we automate using RPA. We went back and considered, "Why do you want to build up a system based on manual process, then go and build an RPA?" There are human interventions, which is required, and certain places you can't eliminate a third system. While RPA is in-built into those, we are using only the back-end of Jiffy.ai now where the entire user experience is built by us. So, a bit of innovation is happening. For example, we are doing eKYC approvals next, where it is mandated that everything has to go through the manual approvals. We are planning to automate this, but this time around instead of using Jiffy.ai as a standalone system, Jiffy.ai is on the back-end. Our system will be built on the front-end with Jiffy.ai as the back-end for all this automation.

A task is sent to an email inbox, which reads and processes information continuously. Nobody uses the client machines. There is a dashboard that we built for users to monitor things, like the WPS.

I would rate this solution as an eight (out of 10) because there are still things that need to be improved.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

3.4
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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