Jira Review

Easy to customize but it's not very stable


What is our primary use case?

We are using Jira for tracking and management.

What is most valuable?

It's an open-sourced product that is easy to customize.

What needs improvement?

Stability is an area of concern and it needs improvement, otherwise, it's a good product.

In the next release, it should be more stable and have more APIs to integrate more plugins with it.

For how long have I used the solution?

The first time that I used Jira was in 2011. 

I am using the older version that was released in 2019.

What do I think about the stability of the solution?

It's not a stable solution.

What do I think about the scalability of the solution?

The number of users is in the hundreds.

We will not likely continue using this product. Our customers are evaluating other solutions that are more stable and scalable.

How are customer service and technical support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use another product.

How was the initial setup?

The initial setup is straightforward. 

The migration took a week to complete.

What other advice do I have?

Depending on the use cases, I would either recommend Jira or not.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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