Jira Review

A good integrated platform that is stable and reasonably priced


What is our primary use case?

We primarily use the solution for customer service and managed services, and for all the workflows for the services. It's also a bit of a CRM. We use it largely for technical support.

What is most valuable?

The solution provides an integrated platform for customer service. It's good at organizing our technical support for clients.

The solution has been very stable overall. We haven't had any issues with performance.

The pricing is reasonable. It's not too expensive.

What needs improvement?

The UX and UI could be better. It's something they need to improve upon. It needs to be updated and made more modern.

It would be ideal if the solution could be available as a mobile application.

We would like the solution to be a little less costly, although, overall, the price isn't bad.

For how long have I used the solution?

I've been using the solution for five years or so. We've been using it for a while at this point.

What do I think about the stability of the solution?

I've found the stability to be very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been good.

How are customer service and technical support?

We've never reached out to technical support for help in the past. I wouldn't be able to speak to the level of service they provide.

Which solution did I use previously and why did I switch?

We did not previously use another solution. We do not want to switch to something new at this time either.

How was the initial setup?

Unfortunately, I was not a part of the company when it was originally set up. I have no idea how the implementation went. I wouldn't be able to comment on if it was easy or difficult and/or how long it took to deploy.

What's my experience with pricing, setup cost, and licensing?

While, of course, in general, we always want the pricing to be lower, it's pretty reasonable. The costs aren't too bad.

What other advice do I have?

We are just a JIRA customer and an end-user.

We are using the latest version of the solution. I'm not exactly sure of the version number.

We do not plan to switch to another solution. We're quite happy with this product overall.

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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