Jira Review

Stable solution with a variety of use cases

What is our primary use case?

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

What is most valuable?

It's an open API. We also have the best community to support any problems that we have.

What needs improvement?

Cost could be improved. The pricing is quite high. I could also see there being a need for improvements in software product management, project planning, and DevOps. 

For how long have I used the solution?

I have been using Jira for six years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

The product is used on a daily basis by 2,000 people. However, it is not easy to scale. 

How are customer service and technical support?

Technical support could be made more efficient and localized. 

How was the initial setup?

The initial setup was somewhere in the middle. Not very simple; not very complex. 

What about the implementation team?

We worked with consultants and deployment took us two months. All maintenance has been handled by vendors from outside of the organization. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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