Jira Review

Poorly designed and confusing with a dated user interface

What is most valuable?

The integrations with other solutions, such as BitBucket for pull requests and the check traceability, are pretty good. That's about it. I'm not a big fan of the solution overall.

The initial setup was pretty straightforward.

What needs improvement?

The solution, in general, is a poorly designed and confusing product. The user experience is not ideal and the user interface is convoluted. The interface in particular could use a big refresh as the actual navigation within the interface is not particularly smooth.

The work items structure is not hierarchical and that needs to be changed. It's too flat.

There's excessive scope for customizing the project and the platform. Therefore, there are too many integrations, which leads to very high levels of complexity in terms of management.

Key indicators that are useful to Agile teams such as burn-down charts or burn-up charts, cumulative flow control, et cetera, are available, however, they're not easily accessible from the default user view, whereas they should always be present. Key indicators must always be present. They actually take a couple of clicks to actually get to them.

For how long have I used the solution?

I've been using the solution for two years. It hasn't been too long.

What do I think about the stability of the solution?

The solution is very stable. It doesn't crash or freeze. There are no bugs or glitches. It's reliable in that sense.

What do I think about the scalability of the solution?

The solution is scalable. If a company wants to expand it, it can do so.

We have about 200 people who use the solution currently. They're mostly software developers but they're end-users as well.

While the solution is being used extensively, we're fine with maintaining our current level of usage.

How are customer service and technical support?

Technical support is very good. We're satisfied with the level of support that is provided to us. They are knowledgeable and responsive.

Which solution did I use previously and why did I switch?

I've personally used lots of other solutions, however, when I moved to this company, they already had Jira deployed. Jira is the only system of its type that's been used here.

How was the initial setup?

The initial setup is not very complex. It was pretty straightforward. If a company wants to implement it, the setup should be pretty simple.

There's ongoing integration work on a project like this. Therefore, the initial setup was only a few days, however, then, as you add things to it, you add more time to the deployment.

What other advice do I have?

We are a customer and end-user of the product.

I would highly recommend not using this product if your focus is software development. Organizations should seriously consider alternatives such as Azure DevOps or TFS, which are more focused on modern interfaces and more accurately modeled to modern workflows.

I'd rate the solution at about a three out of ten. It doesn't really offer a whole lot that's actually usable from a software development context beyond extremely simple and free alternatives.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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