Jira Review

Feature-rich, complete, stable, and easy to administer

What is our primary use case?

We use this solution because it comes with some of the products that we are using. It is a part of the package. Our usage is quite basic, and we have not finished exploring and deploying the whole solution.

What is most valuable?

It is a complete solution. It has more features as compared to other tools, especially the open-source one that we use. It is also easy to administer.

What needs improvement?

Based on the feedback from my admin, it is sometimes difficult to find some of the features. It is not a big deal, but its configuration interface can be improved to make it easy to find things.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We have not deployed it on a very large scale. For now, we have ten users, and it is mostly used for our internal things, but from next week, we're opening it for the community. We'll have a broader experience of the product.

How are customer service and technical support?

We haven't used their technical support so far.

How was the initial setup?

I have not heard of any complaints about the installation. It takes almost half a day to install. It took some time to configure it for different tools that we use, but the installation was straightforward. There is enough documentation for its installation.

What about the implementation team?

We did it on our own. I only have one admin guy for its deployment. 

What's my experience with pricing, setup cost, and licensing?

We are a regional research and education institute. We're using the free license provided for educational institutes.

What other advice do I have?

I would recommend this solution. I would rate Jira an eight out of ten. 

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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