JIRA Review
Easy to configure, fast to configure, extremely powerful workflows & schemes. I'd like better JIRA Agile integration.


What is most valuable?

Easy to configure, very fast to configure, extremely powerful workflows and schemes, integrates with other Atlassian tools as well as 3rd party tools.

How has it helped my organization?

Collaboration and software development lifecycle were the 2 keys that JIRA served great for. We have multiple organizations in the company already using JIRA for tracking projects.

What needs improvement?

Better JIRA Agile integration and more functionality related to JIRA Agile plugin

For how long have I used the solution?

JIRA: 10 years

What was my experience with deployment of the solution?

We didn't encounter any deployment issues

What do I think about the stability of the solution?

We didn't encounter any stability issues

What do I think about the scalability of the solution?

We didn't encounter any scalability issues

How is customer service and technical support?

Customer Service:

9/10

Technical Support:

8/10

Which solutions did we use previously?

Remedy, Bugzilla, Clearcase, TestTrack and Rally have all been replaced with JIRA with my leadership

How was the initial setup?

Straightforward

What about the implementation team?

In-House

What was our ROI?

60%

What's my experience with pricing, setup cost, and licensing?

10 years ago 2K initially and 1K for additional plugins. recently 10K for the Atlassian Suite and additional plugins.

Which other solutions did I evaluate?

HP QTP, Serena Business Manager, Rally

What other advice do I have?

It rocks simply.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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