<li>Ability to search old issues.</li>
<li>Ability to create your own tags and fields, ie customization.</li>
<li>Easy of use. I have trained several non-it people in its usage and they all say it's really easy software to use.</li>
Improvements to My Organization:
Our development team and it's functional staff have gained a better overview of the issues that are being worked on and what issued are getting delivered in a patch.
Room for Improvement:
Perhaps a built in "Jira-Capture"
Use of Solution:
I've used it at 3-4 different companies over the last 8 years.
Current company, only a small userbase of about 25 users. Previous company perhaps 150-200 users - no issues whatsoever. (We're in Norway, not many people here.)
Previous solutions ... did not work - to put it mildly.
Previous product cost us about 100.000 NOK/yearly (USD 15,000/year). JIRA costs us perhaps around 25.000NOK (USD 3,800) on time setup cost with all the plugins we've purchased.
Cost and Licensing Advice:
Time spent setting things up. Perhaps one or two hours a week on average for one developer.
Other Solutions Considered:
No, did not evaluate other options, as JIRA fulfilled our need.
Go for it!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 04 2014