What is most valuable?
<li>Ability to search old issues.</li>
<li>Ability to create your own tags and fields, ie customization.</li>
<li>Easy of use. I have trained several non-it people in its usage and they all say it's really easy software to use.</li>
How has it helped my organization?
Our development team and it's functional staff have gained a better overview of the issues that are being worked on and what issued are getting delivered in a patch.
What needs improvement?
Perhaps a built in "Jira-Capture"
For how long have I used the solution?
I've used it at 3-4 different companies over the last 8 years.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Current company, only a small userbase of about 25 users. Previous company perhaps 150-200 users - no issues whatsoever. (We're in Norway, not many people here.)
Which solution did I use previously and why did I switch?
Previous solutions ... did not work - to put it mildly.
How was the initial setup?
What about the implementation team?
What was our ROI?
Previous product cost us about 100.000 NOK/yearly (USD 15,000/year). JIRA costs us perhaps around 25.000NOK (USD 3,800) on time setup cost with all the plugins we've purchased.
What's my experience with pricing, setup cost, and licensing?
Time spent setting things up. Perhaps one or two hours a week on average for one developer.
Which other solutions did I evaluate?
No, did not evaluate other options, as JIRA fulfilled our need.
What other advice do I have?
Go for it!