JIRA Review

This tool has some good bug tracking features, but its filtering needs work.


What is most valuable?

The features mentioned below were quite useful for me -

  • Project tracking
  • Planning
  • Defect management
  • Code integration
  • Service Desk
  • Email notifications
  • Reporting

How has it helped my organization?

In my organization, we have so many diverse projects, that the flexibility to integrating JIRA with other tools has been a helpful feature. It has streamlined and channelled our project and test management activities. This has helped all my organization's departments as we now have a data-bank that means anyone can access the required information with a few mouse clicks; be it someone from sales, QA, developer, or management.

What needs improvement?

The only problem area for me is applying filters, and for new users it is very complicated work. I hope they can come up with a better filtering functionality, as this is one of the most basic, important and most widely used features by all categories of users.

For how long have I used the solution?

I have been using different versions of JIRA for the last three to four years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's very good.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

We previously used Quality Center, but JIRA offers better value for money.

How was the initial setup?

The initial setup was straightforward if you know the basics of installation.

What about the implementation team?

Through a vendor team and they were real experts in JIRA.

What was our ROI?

I can not give you details but the ROI is excellent.

What's my experience with pricing, setup cost, and licensing?

JIRA's pricing and licensing is the best in the market with the features a user gets.

Which other solutions did I evaluate?

  • Quality Center
  • Mantis

What other advice do I have?

This tool has some good bug tracking, issue tracking and project management features. One of the best feature is its integration with other tools which I love, but at the same time, it has some limitations as well.

This is a great product, but I always say before jumping into using it, go through the user guide. Also, if possible, look for some tutorial videos to get the full use of its functionalities.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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author avatarCOO with 51-200 employees
Vendor

Hi,

To go beyond the functionality of JIRA's filters, you can make your own queries in JIRA (without going direct to the DB) or use other reporting tools.

There is a good product/tool from Jobin Kuruvilla of Go2Group. I think you can find it on his J-Tricks site.