What is most valuable?
In terms of requirements management, the ability to write the descriptions and acceptance criteria are helpful. We can also group the stories by epic and associate stories by themes. There are tags that help us categorize stories. We can attach documents such as use cases and spreadsheets for detailed information as well as link to other stories.
How has it helped my organization?
We are able to track the development work for a particular story or set of stories through the Kanban board easily. The tool helps with team collaboration and raises visibility to the backlog of work to those who are interested in the project’s requirements.
What needs improvement?
We spend hours and sometimes days looking through completed stories in order to determine how to manage a defect in our existing system. We used to use Word and Excel for requirements documentation, and thought primitive, still, I was able to find specific requirements for just about any topic in a matter of minutes by using various searches and by simply knowing that a requirement probably resides in a specific document. I would ask that Altassian improve its keyword search capability and provide reports that could group information in the way I want it grouped for re-use by maintenance and production support teams when troubleshooting an existing system.
For how long have I used the solution?
We've used it for three years for managing the product and sprint backlog of our agile projects. The product was never designed for requirements management yet our organization still insists we can and will use it to manage requirements. We considered some add-ons to the product but so far.
What was my experience with deployment of the solution?
I am not aware of any issues with the deployment.
What do I think about the stability of the solution?
I am not aware of any issues with the stability.
What do I think about the scalability of the solution?
I am not aware of any issues with the scalability.
How are customer service and technical support?
From what I can tell the technical support is adequate. I do not deal with Altassian so I cannot provide a valid answer.
Which solution did I use previously and why did I switch?
I was not involved in the decision to use this product. Our Product Owner team made some recommendations for add in products and stand-alone ones; however our recommendations were rejected due to cost considerations. Previously we used Excel, Word and Visio to represent the requirements. We stored the documents in a common share and versioned the documents each time changes were made.
How was the initial setup?
We have a complex implementation. I do not know if the initial set up was straight forward. We have many, many teams across the country using JIRA. Since we have a single implementation used by all teams. I can see all the projects and the stories etc. by logging in with my credentials.