Jira Review

We can keep stories, bugs, and documentation in one application, and create swim lanes for organizing work.

What is most valuable?

The ability to keep stories, bugs and documentation in one application is a valuable feature, as is the ability to easily create swim lanes for organizing work.

How has it helped my organization?

As everything is within one application, it is easy to write end-of-sprint reports.

What needs improvement?

It worked fine for my requirements.

Stability: we encountered occasional timeouts.

For how long have I used the solution?

I have used this product on and off for about seven years.

What was my experience with deployment of the solution?

I did not encounter any deployment issues.

What do I think about the stability of the solution?

We encountered occasional timeouts.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How are customer service and technical support?

Customer Service:

I did not need to contact customer service.

Technical Support:

I did not need to contact technical support.

Which solution did I use previously and why did I switch?

I have not used any other solution, before this product.

How was the initial setup?

The setup was very straightforward.

What about the implementation team?

We have implemented this product in-house.

What other advice do I have?

This product is easy to set-up. There are many add-on applications to assist you further to manage all requirements such as Confluence for document control, Capture for testing, etc.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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