What is our primary use case?
When you are engaged in an Agile development environment, most of the handling and tracking of the stories are handled in Jira. It can also be used for handling and tracking requests in a ticketing system.
I am a consultant from the quality and design part of the work that we do, and I help people introduce tools into their system. Currently, I am only working with one customer that is using Jira. In the past, I have had five or six who were actively using it.
What is most valuable?
This solution covers almost all of the types of uses that we have, from an Agile perspective. All of our requirements are supported by it.
This product provides you a good view of the status of your projects.
What needs improvement?
When I was managing projects that started from epics and moved to multiple tasks, I found that the integration of epics and user stories could have been a little easier. I've seen people struggling to use that aspect of Jira. I think that there is some ease of use that could be brought in to improve certain things.
For how long have I used the solution?
I have been working with Jira on and off for the past six to seven years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
I have not used Jira for really huge projects. I have had groups of between 30 and 40 people and for that size, there were no issues with scalability.
How are customer service and technical support?
We have asked a couple of questions from technical support and I don't recall having any issues with that. Everything was as expected.
How was the initial setup?
I have not completed an installation myself, but my understanding is that it is quite straightforward. I am familiar with cloud-based deployment but I believe that it can be deployed in a private environment, as well.
What's my experience with pricing, setup cost, and licensing?
One of my customers told me that they were receiving better pricing for a similar tool from Microsoft. Specifically, the total cost of ownership was cheaper with Microsoft.
What other advice do I have?
This is definitely a tool that I would recommend to people, depending on their needs.
In summary, it is a good product and the only room for improvement that I can see is that it needs better integration.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?