What is our primary use case?
We use Jira every day for tasks like tracking product deployments, mapping it to the tools that we use, and sprint tracking. We also used it for audit purposes, where everybody goes back to that for details about each user story.
Each sprint tracking is done in there, as well as the other product-related activities
All aspects of Jira administration help with respect to QA development and deployment.
How has it helped my organization?
This solution allows us to use customized workloads for different projects.
What is most valuable?
The sprint tracking is really helpful and very convenient.
Scrum boards are very easy to follow and we use them every day.
The roadmap, to understand what our team is going, is quite helpful when it comes to understanding things in a visual format. It provides good visuals such as the Burnup Chart.
Requirement traceability is easier to do with this product.
It integrates well with other tools.
What needs improvement?
We have been working on integrating Jira with Confluence for the past months but it is not yet working. Having more seamless integration with Confluence would really help us track our product management activity and other product details in one place.
Integration with BitBucket would allow us to have a better deployment process.
For how long have I used the solution?
I have been using Jira for between four and five years.
What do I think about the stability of the solution?
This product is very much stable, and we have every tracking option being used.
What do I think about the scalability of the solution?
It scales well, from what we have seen. We have more than 350 users that are in groups, and perhaps another 150 in addition to that. We are onboarding a lot of teams.
How are customer service and technical support?
When I need support, I contact our in-house technical team. I have not spoken with anybody from outside the organization or anybody from Atlassian.
Which solution did I use previously and why did I switch?
We were using the on-premises version until a year or two ago when we migrated to the cloud version.
How was the initial setup?
The initial setup was simple and it didn't take much time to complete.
What about the implementation team?
We have an in-house team to deploy and manage our IT solutions. There may have been some outside help initially but everything is now done in-house.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise license that includes cloud service and support.
What other advice do I have?
Overall, this is a very good product and I think that it is the best project management tool. It is used company-wide and I recommend it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?