Jira Review

Very stable with valuable Kanban boards, but needs better reporting capabilities for customized reports

What is our primary use case?

We are using it for bug tracking and new feature development. We have its latest version.

How has it helped my organization?

Using Kanban boards has allowed us to become a flow-based organization versus a sprint-based organization.

What is most valuable?

Kanban boards are most valuable. 

What needs improvement?

The reporting capabilities, specifically customized reports, should be improved. The out-of-box reports don't meet our needs. We are big into customizing our reports, and being able to do ad hoc reporting would be good.

For how long have I used the solution?

I have been using Jira for about three and a half years.

What do I think about the stability of the solution?

It has been very stable.

What do I think about the scalability of the solution?

I believe it has been scaling. I don't really work with that group, and I am not sure. We've got at least a thousand people on it, and to my knowledge, it has been fine at least for our needs. It is being used extensively in our company. We don't have any plans to increase its usage. 

How are customer service and technical support?

I have not had any interface with their technical support.

Which solution did I use previously and why did I switch?

I have used Microsoft Team Foundation Server in the past. I switched to Jira because of the job change. Microsoft Team Foundation Server had a number of features that I don't see in Jira. It had good visual charting. 

How was the initial setup?

I wasn't a part of that group.

What other advice do I have?

There are some good and valuable tool plugins that make it a much better tool. I've got plugins that cover most of the features that were lacking. There are some specific plugins that are targeted for specific kinds of use cases.

I would rate Jira a seven out of ten. It all comes down to reporting. It should have better and more robust reporting.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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