What is our primary use case?
JIRA is an issue tracking application, it is widely used tool in global development projects. JIRA helps teams to track and accomplish the items that need to be accomplish.The great feature about JIRA is you can store the activity happening around an asset in one place.JIRA is useful in project management. It can reduce the rework in enterprise projects. You can also use JIRA Core for Project management, Task management, Process management, HR, Marketing, Legal and Finance projects. JIRA Core can be customize as per business projects need.
How has it helped my organization?
JIRA is very efficient. It helps us to create benchmark times to solve each ticket's severity. Burn down charts show your effort against the estimated time.
What is most valuable?
Active sprints. It is like a Kanban Board drag and drop backlog to assign, to do, and finish the task.
What needs improvement?
When creating Epic, Story, and Task, there is no provision to set estimated time. The estimated time can only be set once the ticket is created.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Which solution did I use previously and why did I switch?
We have In-house project management tool. The report generation, burn chart are not so good. We Started to use Jira to collobrative between different projects across geographic location
How was the initial setup?
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Its very nominal prices per the features available.
Which other solutions did I evaluate?
What other advice do I have?
JIRA is very good. With another tool, like Confluence, HipChat, Trello, Bitbucket, Bamboo, and FishEye. It creates a robust project and product management process.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Feb 19 2018