Jira Review

Scalable, good functionality, and well structured

What is our primary use case?

We using this solution to handling all of our development and support tickets.

What is most valuable?

We have found the structure, functionality, and how Jira handles the tickets most valuable.

What needs improvement?

The performance could be improved in the future.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

We have had some issues with stability.

What do I think about the scalability of the solution?

The scalability is good for what we are using it for. We have approximately 20 people using the solution in my organization and we plan to increase usage.

How are customer service and technical support?

The technical support could be more responsive.

What about the implementation team?

We have one technician handling the deployment of Jira in my organization.

What's my experience with pricing, setup cost, and licensing?

There is a monthly license required for this solution and it is expensive.

What other advice do I have?

I would recommend this solution to others.

I rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Jira reviews from users
...who work at a Computer Software Company
...who compared it with Microsoft Project
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,817 professionals have used our research since 2012.
Add a Comment
ITCS user