JIRA Review

It is a platform that gives the user the option to customize its interface


What is our primary use case?

This software is implemented in the different departments of the company since it allows us to plan, organize and verify or monitor the different projects we develop day by day, thus improving communication and workflow.

How has it helped my organization?

The implementation of JIRA in the different business departments has allowed us to increase labor productivity since the teams work much more efficiently thanks to the tools provided by this powerful platform, which has made the communication much more specific and better. And when planning any task, the whole team is aware of every detail.

What is most valuable?

The most valuable features or functions that I have found in this software are several but mainly that it is a platform that gives the user the option to customize its interface to the point that it can be fully adapted to the team that implements it. This generates a great advantage since it is much easier for users to adapt to it and be able to work in a much more comfortable and highly effective way, in addition to providing tools that can be followed up on tasks or projects and give priority to them. It is really useful because in this way the team can focus on those who need a much closer delivery date.

What needs improvement?

This product or software still requires improvements, especially in its interface since its learning curve is somewhat high because it offers so many features that the user tends to get confused, or the software adaptation time is much longer than it should be. Besides, its configuration is not very simple, and its support team sometimes does not respond immediately, so it is often necessary to solve problems on their own.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

Although it still requires many improvements, it is a software that is kept updated to ensure that its users can be much more pleased when using it.

What do I think about the scalability of the solution?

Its scalability is somewhat limited since it is based on the number of users, and when wanting to obtain a greater number of users, the prices are somewhat high.

How are customer service and technical support?

Their customer service sometimes tends to fail because problems are not attended to immediately, but it is something that is not consecutive. But nevertheless, I believe that in an emergency this could bring problems.

If you previously used a different solution, which one did you use and why did you switch?

We have not used another solution previously.

How was the initial setup?

The initial configuration was complex because it is not simple, and that's because the software does not provide enough information to understand it.

What about the implementation team?

It was initially implemented by the suppliers since it is somewhat complex and the team was not yet ready to perform it, but they had a really positive performance.

What was our ROI?

The investment has been fair since we have obtained advantages from its implementation, mainly because productivity has increased.

What's my experience with pricing, setup cost, and licensing?

It should be very clear about the plan that you want to implement and what number of users will use it. In this way, you will pay for what you really need and will cover your needs since this software is based on the number of users implementing the same plan.

Which other solutions did I evaluate?

We did not evaluate other solutions.

What other advice do I have?

This software is ideal for tracking problems, managing, planning and carrying out real-time monitoring of the tasks or projects you want to develop in a much simpler way and in the shortest possible time. So I think that if you are looking for a solution that is based on more than the management, this is the indicated choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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