JIRA Service Management Review

Has good simplicity but access management needs improvement

What is most valuable?

The simplicity is good for our clients. The price is good. 

You can increase users without any difficulty. 

What needs improvement?

There should be better connections with access management. They should improve the connectivity. 

For how long have I used the solution?

I have been using JIRA Service Desk since 2016.

What do I think about the stability of the solution?

It is very stable. Our clients don't have problems with stability. 

How are customer service and technical support?

We do the technical support for our clients. 

Which solution did I use previously and why did I switch?

I have worked with HP products, BMC Remedy, and Service Manager. 

What's my experience with pricing, setup cost, and licensing?

Our customers think that the pricing is high. Compared to the competitors, I think the pricing is fair. 

What other advice do I have?

I would rate JIRA Service Desk a seven out of ten. 

**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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