JIRA Service Desk Review

A good basic configuration with lots of online community and website support


What is most valuable?

The basic configuration and the basic abilities provided are the most valuable aspects of the solution.

What needs improvement?

Usability needs improvement. To configure it, you need to be well versed in JIRA administration. It's not very intuitive.

For how long have I used the solution?

I've been using the solution for seven years.

What do I think about the stability of the solution?

The stability of the solution is okay.

What do I think about the scalability of the solution?

The potential to scale the solution depends on what the organization aims to do but it's good.

How are customer service and technical support?

The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.

How was the initial setup?

The usual setup is fine but to configure anything that is out of the box, you really need to understand the abilities of the solution.

Deployment takes about two hours.

What other advice do I have?

I would rate the solution eight out of ten. I'd rate it higher, but it is expensive and very hard to customize.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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