What is our primary use case?
Our Help & Support webpage use JotForm for the advanced form in a single web page.
The Help & Support form has more than ten different options for the different kinds of issues on our products/orders. When a customer submits the form then the text-fields' data is automatically injected into a CRM application.
How has it helped my organization?
This solution has improved our efficiency. When a customer writes their issue on our products/orders, certain text-fields related to the issue appear when the form is submitted to our CRM system. One of the text fields goes to a different CRM query system, and our customer services team can better investigate based on the selected field.
What is most valuable?
I have found many useful features.
The most valuable feature is the ability to create different selections for different text-fields. The IF condition allows us to show or hide text-fields based on our requirements, and the functionality is extremely useful.
The Advanced Form has all of the important features existing the in JotForm.
What needs improvement?
The Drag & Drop on the fields object is a bit difficult.
The CSS coding interface could be better.
Better integration with CRM applications like Salesforce would be useful.
For how long have I used the solution?
We have been using this solution for more than one year.
What do I think about the stability of the solution?
Stability is perfect for this solution.
What do I think about the scalability of the solution?
I would rate the scalability of this solution a ten out of ten.
How are customer service and technical support?
I have not spoken to the support team.
Which solution did I use previously and why did I switch?
We did use another solution, but we switched because JotForm has a better customization capability for text-fields and functions.
How was the initial setup?
Very simple and easy to set up and integrate on a web page.
What about the implementation team?
I handled the implementation myself.
What was our ROI?
We have seen ROI through a reduction in the phone call and investigation time, now that specific text-fields are shown or hidden appropriately.
Which other solutions did I evaluate?
We evaluated WordPress Contact Form 7.