JotForm Review

Customizable forms and conditional functionality saves us time and improves efficiency


What is our primary use case?

Our Help & Support webpage use JotForm for the advanced form in a single web page.

The Help & Support form has more than ten different options for the different kinds of issues on our products/orders. When a customer submits the form then the text-fields' data is automatically injected into a CRM application.

How has it helped my organization?

This solution has improved our efficiency. When a customer writes their issue on our products/orders, certain text-fields related to the issue appear when the form is submitted to our CRM system. One of the text fields goes to a different CRM query system, and our customer services team can better investigate based on the selected field.

What is most valuable?

I have found many useful features.

The most valuable feature is the ability to create different selections for different text-fields. The IF condition allows us to show or hide text-fields based on our requirements, and the functionality is extremely useful.

The Advanced Form has all of the important features existing the in JotForm.

What needs improvement?

The Drag & Drop on the fields object is a bit difficult.

The CSS coding interface could be better.

Better integration with CRM applications like Salesforce would be useful. 

For how long have I used the solution?

We have been using this solution for more than one year.

What do I think about the stability of the solution?

Stability is perfect for this solution.

What do I think about the scalability of the solution?

I would rate the scalability of this solution a ten out of ten.

How are customer service and technical support?

I have not spoken to the support team.

If you previously used a different solution, which one did you use and why did you switch?

We did use another solution, but we switched because JotForm has a better customization capability for text-fields and functions.

How was the initial setup?

Very simple and easy to set up and integrate on a web page.

What about the implementation team?

I handled the implementation myself.

What was our ROI?

We have seen ROI through a reduction in the phone call and investigation time, now that specific text-fields are shown or hidden appropriately.

Which other solutions did I evaluate?

We evaluated WordPress Contact Form 7.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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