Juniper SRX Review

Best after-sales support, reasonable price, 100% stability, and good security and performance


What is our primary use case?

We are using 300 series and 1500 series models.

What is most valuable?

It is a complete security bundle. The cloud-based Sky Advanced Threat Prevention feature is very valuable.

I am 100% satisfied with the performance of the Juniper firewall. It has a very good throughput. It works very fine. We use our firewall as a site-to-site VPN or Software-Defined Wide Area Network (SD-WAN). In both cases, it has a very good and optimum performance.

Their service support is very good in India. I get really good support from the Juniper team.

What needs improvement?

It must be 5G ready. The 5G network is rolling out soon in India, and Juniper must upgrade their firewall slot to the 5G network, or they must manufacture a 5G dongle card for the Juniper firewall. I want Juniper to upgrade their dongle from 4G to 5G. 

Presently, they have an expansion slot in the SRX 322 series and higher firewalls. In that expansion slot, they can put a 4G mobility SIM card so that whenever our primary link is down, it will automatically connect through this GSM network and form a tunnel.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is 100% stable. They have a common operating system for firewalls, routers, and LAN switches.

How are customer service and technical support?

Their technical support is excellent. As compared to any other company, Juniper has better support in India. We have a very good understanding, and I get good support from them.

Which solution did I use previously and why did I switch?

I have worked with Sophos and SonicWall. As far as the real packet forwarding internet mix is concerned, Juniper is far better than SonicWall, FortiGate, Sophos, and Cisco.

How was the initial setup?

The setup of any firewall is always complex because we have to customize features according to customer requirements.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable. In India, most of the products have a similar price. There is only a 5% to 10% variation in the price of different brands.

What other advice do I have?

I would recommend this solution to others. They can blindly go with Juniper. Juniper has very good after-sales support. Their technical team is very aggressive in support, and they give very good support to the customers.

I plan to keep using this solution. Currently, there is no plan to switch from Juniper to any other brand. I am 100% satisfied with Juniper. They provide a very good service to my customers. I don't have any concerns about after-sales support with Juniper.

I would rate Juniper SRX a ten out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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