What needs improvement?
It seems that most of the problems were the device from management and not from support. We would spend a lot of time with support trying to solve the problems we had. We didn't resolve it because it was a problem from the device and management. The technical support did not seem to help.
I've talked to people that say Juniper now, as a device, can be a solution for a data center, but in the past, I have not seen this as being possible.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the scalability of the solution?
We currently have about 10,000 users on the solution, but we are moving to the cloud, so I don't think we plan on increasing usage.
How are customer service and technical support?
We are not satisfied with technical support. We've had a lot of problems with them not being able to solve our issues.
How was the initial setup?
We did the original setup about ten years ago, so I can't recall how straightforward or complex the implementation was.
What other advice do I have?
When we started with vSRX we came over from NetScreen. With vSRX We had a lot of problems and management was very hard to work with. It's not so very user-friendly. Before we had NetScreen 5400 and it was much better.
We're in the process of migrating away from Juniper onto Fortinet.
For us, it was not the correct solution for our data center.
I would rate the solution six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.