Kaseya Traverse Review

Flexible, scalable, but support could improve

What is our primary use case?

We use this solution for infrastructure monitoring.

What is most valuable?

Most which are available

What needs improvement?

Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us. Additionally, competitors have been integrating a Network Visualizer as part of their offering and this is something that would be a good benefit to have in this solution.

For how long have I used the solution?

Our team has been using Kaseya Traverse for approximately nine years.

What do I think about the stability of the solution?

There have not been any problems worth noting. However, there've been issues related sql database vulnerability which never came to us proactively and resolution is dodging.

What do I think about the scalability of the solution?

The solution is scalable, to our current requirement. However, without incorporating service map / CMDB / visualizer, Traverse cannot take us any further.

How are customer service and technical support?

The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.

How was the initial setup?

The setup is not complex.

Which other solutions did I evaluate?

What other advice do I have?

Personally, I rate Kaseya Traverse a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

Which version of this solution are you currently using?

Latest version
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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