Kaseya VSA Review

The helpdesk is valuable but needs to be more user-friendly


What is our primary use case?

IT outsourcing.

How has it helped my organization?

IT services for our customers.

What is most valuable?

  • Administration
  • Maintenance
  • Patching
  • Monitoring
  • Helpdesk.

What needs improvement?

Making the helpdesk more user-friendly.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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