Kaspersky Endpoint Detection and Response Review

A stable and feature-rich addition for network security


What is our primary use case?

We are a solution provider and Kaspersky EDR is one of the products that we implement for our customers as part of their overall security.

What is most valuable?

This is a feature-rich product.

What needs improvement?

There should be options in the UI to better assist with troubleshooting problems that occur during deployment.

I would like to see a more simplified view of the configuration options.

The technical support team should respond in a more timely manner.

For how long have I used the solution?

I have two years of experience with this product.

What do I think about the stability of the solution?

I have not experienced any bugs or glitches while using it.

How are customer service and technical support?

The technical support is good. I would say that it is not bad and not excellent, but something in between. I have only opened one case with them and it took a long time for them to respond.

Which other solutions did I evaluate?

I am currently trying to compare Kaspersky with a similar solution by Carbon Black.

What other advice do I have?

In summary, I think that Kaspersky is a good product to use.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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