What is our primary use case?
We are using Kaspersky Endpoint Security. There are two products:
- Kaspersky Skill Center (supply management)
- Kaspersky Endpoint Security
We use Kaspersky Endpoint Security for manual production and supply production. We also use it for additional control in manufacturing.
How has it helped my organization?
Kaspersky Endpoint Security did help us a little but there were still some problems. For example, we had problems in processing payment issues from the gateway country.
Overall, we implemented Kaspersky Endpoint Security because it enabled us to reduce costs.
What is most valuable?
The manual production is what drew us to Kaspersky Endpoint Security.
What needs improvement?
This solution needs improvement in the reporting section. Reporting in Kaspersky Endpoint is good but it's not that great. The platform needs to centralize reporting control.
They should include some BMP features, like a BD board or MP board and some D&B company in the near future. That would be good.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The product is very stable and we haven't faced any issues as of now.
What do I think about the scalability of the solution?
The scalability of Kaspersky Endpoint Security is very simple and easy. You don't need to buy a separate server or hardware. It can easily be configured.
Right now we have more than 4,500 users. Two staff members are required to maintain the solution.
How are customer service and technical support?
Technical support with Kaspersky is really good. The response from customer support is on time. We have a Kaspersky support license, so our response time is almost two hours.
Usually, with Kaspersky customer support, we will have a solution within two hours.
If you previously used a different solution, which one did you use and why did you switch?
We have seven countries under us. Some of the countries were using McAfee and some of the countries were using Symantec.
How was the initial setup?
The initial setup is very straightforward. The deployment took only two machines and was completed in less than a month.
What about the implementation team?
We used an integrator company and the experience was very good.
What was our ROI?
For ROI, we are working on some issues. Kaspersky has helped a lot. We get feeds from all over the world. We have to log these and find integrity checks in our industry.
This is also some regulatory requirement. In the end, it's also helped us plan our contribution as well. For our part, Kaspersky Endpoint Security has helped us a lot.
What's my experience with pricing, setup cost, and licensing?
Our license for Kaspersky Endpoint Security is on a yearly basis. We have a yearly subscription. They have multiple options available at no additional costs.
Which other solutions did I evaluate?
The remote management and new client process, plus the support, led us to Kaspersky. We are very satisfied with Kaspersky products.
In the latest tests, there were some issues there. We had decided to go with Kasperksy, but we reevaluated McAfee, Symantec, and other solutions. In the end, we chose Kasperksy.
What other advice do I have?
The advice I would give someone implementing this solution is that the management of the solution is very easy. You don't need a lot of people to manage the solution.
Everything can be done with Kaspersky Endpoint Security. The good thing is that the epicenter of support staff doesn't have to go climbing through the issues.
They make it very easy for us to manage solutions. I would rate it 8.5 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.