Kerio Control Review

VPN enables us to do remote work and we can better manage security


What is our primary use case?

Our primary use cases are for internet connectivity, security, and VPNs.

How has it helped my organization?

The VPN connections have improved my organization. It also means that I can manage security more easily.

What is most valuable?

The most valuable feature is the VPN. It enables us to do remote work. 

I use the geo IP filtering a lot. 

We also like the security. We can control what sites users can go to and we can make sure that where they're going is appropriate and that it's work-related.

What needs improvement?

Quality of service and bandwidth management need improvement. It just doesn't seem granular in that.

The denial of service could also be improved. There recently was a big issue with denial of service attacks and it was a bit laborious.

For how long have I used the solution?

I have been using Kerio Control since 2016. 

What do I think about the stability of the solution?

It's stable and we rarely have any reliability issues.

What do I think about the scalability of the solution?

It is scalable up to a point that then you might have to use a user faster, bigger one, but on the whole, it is scalable. It's because based most installations I have are over 300. Whereas if they start to get really big, you'll need to increase the model to the next model up.

In my company, it's me that manages and installs them all. We install, manage, and offer basic management and support.

The environments we've installed for can go from three to 50 users.

We've never had any problems with it not being able to manage the traffic.

How are customer service and technical support?

The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while to resolve an issue. For example, I've got an issue that's not been resolved for three months now, meaning that the box, the unit isn't performing as it should do.

Which solution did I use previously and why did I switch?

My clients generally replace solutions like SonicWall and Fortinet with Kerio but sometimes they don't have a firewall at all, so we set them up with their first firewall.

It's easier when all our customers are using the same firewall. It makes it easier for us to manage them across the board. We use Kerio across the board.

We used to use a lot of Fortinet but now we've replaced that with Kerio because of the support and price, although now the support is not so good. The price is fair and the features are all pretty much the same.

How was the initial setup?

The initial setup is straightforward. It's a bit tricky because I do it a lot, but it's pretty straightforward. It has a Wizard if you need it, but I don't need it anymore. I know what I'm doing. I find it quite easy to set up.

A basic deployment takes an hour. Just the box standards are set out for everybody, and then if they need something specific, we'll add it in afterward. But a straightforward, standard, basic setup takes about an hour.

We have a unified implementation strategy that we start with and then we tweak it if need be. We don't use MyKerio to put a standard implementation across all of them.

Our standard implementation strategy is to implement dual internet connections, standards, and standard traffic rules with VPN access.

What was our ROI?

At the end of the day, our customers are being managed, looked after, and they're secure, so they're happy.

What's my experience with pricing, setup cost, and licensing?

The licensing is a bit of an issue. People don't like to have to buy user licenses. They think they should be able to buy the box and be able to use it. Licensing is a bit old fashioned in terms of the fact that if they don't renew the license that box becomes useless. People really don't like that. Then they can't use it anymore.

What other advice do I have?

My advice would be to make sure you've got an internet connection. The first thing you have to do is register the user on the internet and then if you get to a new installation where you're setting them up from scratch, you're going to struggle because with the new Kerio unit, the first thing it needs to do is connect to the internet and it can't do that if you haven't set it up. It's best to get it set up before you install it on site.

The biggest lesson I have learned from using the solution is not to assume everything is running okay because it might not be. The main reason is because of the denial of service not being up to scratch. You have to make sure that their connections aren't being kept of denial of service effects. That's the problem right now. I would say denial of service is probably one of the weakest areas.

I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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