Kerio Control Review

Scalable with an easy initial setup but technical support is terrible

What is our primary use case?

We primarily use the solution on the VPN for protection purposes. We utilize its antivirus capabilities as well.

What is most valuable?

I really like their general IT.

I like how it's possible for me to block other countries immediately if I see the need to do so.

The initial setup is a breeze.

What needs improvement?

The support the solution offers needs a lot of improvement. GFI took over the product and since the takeover, the support, the backups, the after-sales support, etc., has basically dropped off quite a bit.

When it comes to dealing with updates, there are often bugs on the solution. They should do a lot more testing before they release new versions.

For how long have I used the solution?

I've been using the solution for about five years now.

What do I think about the stability of the solution?

The solution is very stable. Organizations won't have to worry about the solution crashing. I consider it to be very reliable. We have only had one firewall go down in the five years we've been using it, and I can't recall any other problems.

That said, when it comes to major updates, they need to do a lot more testing before they release things. Last year there had been a lot of bugs in major releases. It may have been because of the takeover. GFI has since taken over the brand.

What do I think about the scalability of the solution?

The solution is pretty scalable. I updated it about two years ago and I didn't have trouble scaling. A company shouldn't have any problems expanding it.

How are customer service and technical support?

Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a hold of their support team. I'm a premium client. I tried everybody: America, Germany, UK, Africa. Everybody. That's unacceptable. There is no reason that their response should be that slow. In the past, I had managed to resolve issues quickly. That's not the case anymore. We're very dissatisfied with the level of service they are providing their clients.

Which solution did I use previously and why did I switch?

I've previously come across Barracuda. I've spoken to the team there. In terms of meeting our needs, I've found that, with a lot of other products, it's very modular. Kerio tends to keep everything in-house. Due to that, there are certain functionalities that I prefer to have with Kerio as opposed to other solutions.

How was the initial setup?

The fact that the setup is so easy is one of the solution's great selling points. It's straightforward. It's not complex at all.

It only takes one person to deploy and maintain the solution. The deployment itself only takes about an hour or two. Looking at the branches, it may just be 10-15 minutes of work for them. It's pretty quick. Of course, it depends on how many walls. A super basic setup is 10-15 minutes, however, if you have to put in a lot of rules, it will take longer because that process takes time.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

We're using the latest version of the solution.

I would recommend the solution. It doesn't take too many people to set it up or maintain it, like, for example, Cisco, which is a bit more complex and difficult.

I would rate the solution seven out of ten, and that's mostly due to the fact that their support is so awful right now. If their support was better and more reliable, I would rate them much higher.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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