Kerio Control Review

It is a good firewall appliance, but it lacks local support and scalability


What is our primary use case?

We use Kerio Control as our firewall.

How has it helped my organization?

The Kerio Product has come in handy in the area of Firewall management. Having visibility into the entire Organization through a dashboard. 

What is most valuable?

The firewall appliance itself is the most valuable feature.

What needs improvement?

I find it a bit costly to pay for the products that I am not using. They need to change their model in such a way that you don't have to pay for the products that you are not using. 

The GFI features that come with Kerio are stated below. When paying for the licenses we pay for license for everything yet we only use 5 products.

GFI Products

GFI Endpoint Security

In use

GFI Mail Essentials

Not in use

Kerio Connect

In use

GFI Archiver

Not in use

GFI Fax Maker

Not In use

Kerio Control

In Use

GFI Lan Guard

In use

GFI Web Monitor

In use

Kerio Operator

Not in use

GFI Events Manager

Not in use

We only use 5 products out of the 10 we’ve paid for. We should have the option for paying for what we use not a blanket cost for everything

Internet aggregation and SDWAN Technology: The firewall should  allow growth in terms of allowing connectivity to SDWAN technology available in other firewall appliances.Link aggregation and SD-WAN (Software-defined Wide Area Network) are great features for businesses who need multiple links to the internet. They’re also useful where you are using multiple links and would like to connect to other sites, such as branch offices or cloud services.

Its local support and scalability is  also not good. I am looking forward to a more scalable product that will be able to grow with time and technology.

Cloud Support: The Firewall should have cloud support especially hybrid cloud support.

It should allow device identification without just stating that the devices are unrecognized-"unrecognized devices"

Sandboxing is one of those important firewall features that end users don’t even know is there. It takes a file or executable as you’re downloading it and opens it in a completely isolated and separate “test” environment.This is missing.

For how long have I used the solution?

We have been using this solution for around one year. We are working with Kerio Control and other GFI products that come with it.

What do I think about the stability of the solution?

It has been a stable product. We haven't had any issues apart from yesterday when it somehow froze. It was the first time we experienced such an issue. 

What do I think about the scalability of the solution?

Scalability is a bit of a challenge because you need to buy a new product if you want to upgrade to new technology. 

In other firewall products, you have options for scalability, but for this particular product, such an option is not available. For example, FortiGate firewall provides added technology capabilities that allow it to grow a bit. In Kerio Control, if I want to bring new technology like SD WAN, I need to buy a new product, or maybe do away with Kerio Control and use a new technology altogether.

How are customer service and technical support?

At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or assistance for anything. This is the challenge that I faced in using a Kerio product or a GFI product.

Which solution did I use previously and why did I switch?

I used to work with Cisco products. We switched to Kerio because they promised a lot of products, and the initial cost was less as compared to other products.

How was the initial setup?

The initial setup is pretty straightforward. I learned this product on the job, and I never got any hands-on training. I just went to YouTube and oriented myself with it, and then I set it up quickly.

What's my experience with pricing, setup cost, and licensing?

Its initial cost is less as compared to other products. It becomes a bit costly when you pay for the products that you don't use. We paid for almost all the products through subscription, but we are using only a few products. We use EndPointSecurity, Kerio Connect, WebMonitor, and LanGuard. We don't use the rest of the products.

What other advice do I have?

I would rate Kerio Control a six out of ten. Its local support, scalability, and pricing model need to be improved.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

9.3.5
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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