What is our primary use case?
The primary use case of this solution is for the security of the entire network. There are more than 10 companies that are distributors in the territory and for this region, we have to manage and to guarantee that all the companies can interchange data between them, but also with the outside in a safe way. Kerio is the right solution to achieve our objectives because each client and each server that is distributed in the different companies can be maintained and can be controlled in the correct way.
What is most valuable?
The flexibility of the system, the capacity to provide the right level of security, and the ability to be integrated into different kinds of infrastructures are the most valuable features.
What needs improvement?
The improvement that we are looking for is for when decide to move some part of our application to the cloud. This is one of the projects that we have in progress. Mainly to distribute some services on the cloud and to make that a possibility not only for our company, but also for the customer to have access to this application. To guarantee a correct level of security, not only for our application but also for all customers that access our system. This is one item that we are now considering.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Stability is good. We are satisfied with the performance of the system.
What do I think about the scalability of the solution?
We have more than 300 users that are distributed in more than 10 different units. There is one production unit that is around 170 people, and the other 130 are distributed in the other nine companies.
Some of the users are administrators, the other users are in the technical department, R&D, sales, and the production department.
How are customer service and technical support?
Their technical support is very good. We haven't had any problems with them.
If you previously used a different solution, which one did you use and why did you switch?
We have used Sophos in the past.
How was the initial setup?
The initial setup was complex. The system itself isn't complex in terms of actually using it. It is user-friendly. It is complex in terms of the capacity to control the situation.
We didn't spend a lot of time on the deployment. In the beginning, we did need to dedicate some time to implement the infrastructure internally. In terms of the operations and maintenance, we don't spend a lot of time on it.
It requires two people for maintenance.
What about the implementation team?
At the beginning, we did need a consultant to set up the system but now we have our own resources in our company who manage the system.
What's my experience with pricing, setup cost, and licensing?
The pricing is in-line with our expectations in terms of the quality that we get for it.
What other advice do I have?
Kerio is user-friendly, it's flexible, and can be used on different kinds of infrastructure. You don't need a high level of skill to use it. It monitors, identifies potential problems and it takes actions on a problem. The system is quite easy to use, and we don't have any kinds of problems with it, compared to other solutions that are not easy to understand and are complex.
I would rate it a nine out of ten. Right now, we are really satisfied with the product. Of course, we are open to seeing other improvements, but from our side, we don't need any other improvements because what we have right now complies with our needs.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.