Kong Enterprise Review

A combination firewall and anti-virus solution that is dependable and easy to deploy

What is our primary use case?

We mostly use this as an intrusion prevention system.

How has it helped my organization?

It gives us a good product to offer our clients that fits with our local economy.

What is most valuable?

The combination of IPS (Intrusion Prevention System) and the antivirus feature included in that firewall provides a unified advantage. We need one solution and not two. That is one of the main features our customers are really interested in.

What needs improvement?

Mainly, I would say they need to improve the updates. The updates of the OS for Fortinet seem to require a lot of bandwidth. It would be good if they required fewer resources. Also, they might improve the frequency of the releases.

I say this because here in East Africa the Internet is not as reliable or as fast as in the UK — or other places outside Africa. The OS for the Fortinet is great — super, even — but the releases are bulky and cause some problems.

Even though I like the way that both the intrusion prevention and antivirus are incorporated in this one solution, I think they should improve how you switch between one feature and the other. It's not very user-friendly for someone who's not experienced with the product. It is also quite different from other firewalls, like Check Point. 

For how long have I used the solution?

I have used this public cloud solution for two years.

What do I think about the stability of the solution?

As far as the stability of the solution: so far so good. I've not had any complaints from the customer side at all. That means the installations and the product are solid, so I can say with confidence that it is stable.

What do I think about the scalability of the solution?

I think the product is scalable. That's a great feature of the product in the sense that it is easier to show the return on investment while using it because it's easier to scale. You do not have to reinvest in a lot of other new equipment as an upgrade.

How are customer service and technical support?

I haven't contacted technical support, because when we deploy the system administrator uses the product. We have not heard of problems from administrators and according to them, they didn't experience any kind of difficulties. The only problem that a client had was the problem or the electricity. So that's different than actually having a problem with the firewall. They had no issues with the firewall itself.

Which solution did I use previously and why did I switch?

I had some experience with the Check Point UTM firewall, but it was brief. All I can say is that Fortinet is more user-friendly compared to Check Point it's not as complex to deploy as Check Point. 

The other thing is regarding support. The support for Check Point is a bit slow, at least it is not as fast as Fortinet. 

How was the initial setup?

For me, I think the installation was straightforward and we do that ourselves. The deployment doesn't take very long — it was a maximum of three hours. That is for the initial setup. There are not many places to change settings or that need customization.

For the deployments, we use two to three people and that is enough. We use one person for the metric and then one or even two for the systems. It is probably more than we need, but we do that just to be sure things go well.

What about the implementation team?

The provider is Microsoft Azure. But we do all the installations by ourselves.

What was our ROI?

For us, the benefit of being able to scale without it having to cost a lot of money is good for our clients in our economic environment, so it is also good for us.

What other advice do I have?

I rate the product as an eight out of ten. It is an eight because their updates are not regular and easier to work with.

The clients that we have already deployed are happy with it. So for now, if any new project needs a firewall solution, we are confident that we get positive feedback from the people using this product. For our future plans, I would hope we can deploy it more, but I cannot be sure about that because of the economic situation and how many new clients we will have.

The only advice I have for people considering this as a solution is to make sure that they have a proper internet connection and good bandwidth. That's the thing I feel is the biggest problem for my case.

It's user-friendly, at least for now. It is hard to predict if they will add complexity if they upgrade features.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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