Kryon RPA Review

Processes that required human resources are now fully automatic, saving significant time

What is our primary use case?

The primary use case is process automation. We are a financial institute, a bank. We use it to automate routine processes which don't require any cognitive participation.

How has it helped my organization?

One way the solution has improved the way our organization functions is that we have used RPA to align addresses between systems. We have a few central systems which hold the customer addresses. Sometimes the addresses are different in different systems. We find it very convenient to align the addresses by extracting the address from one system and using Kryon RPA to simulate the process of updating the address in the other system. It simulates the work of a clerk who used to regularly do so. We automated it and now the systems are aligned. The alternative was to develop interfaces, in the backend, between the systems, but that would have been very expensive.

RPA is part of the digital transformation. What we are doing is actually advancing the digital automation, and Kryon is a major part of it. When we automate processes, that's part of the digital transformation, making the organization more digital and more automated. The experience of our customers is very influenced by it. For example, we had a process for when a customer needed to deposit money when paying back a loan. If he didn't do it, he was late in his payments, we moved the process to the collection unit. Now, the collection unit uses RPA. The process is more efficient and the customer experience is better.

Because the processes we have automated mostly involve routine work, the solution hasn't saved business analysts' time, since they don't do routine work. But it has resulted in operational efficiencies. For the processes that we have automated, the efficiency has increased by 100 percent. We take processes that require human resources and we make them fully automatic.

With the ten processes that we have automated, it saves about 200 to 300 hours every month, for now.

What is most valuable?

We use Kryon Studio to develop new wizards and we use the features to capture elements from the screen and automate processes. We use the product thoroughly. The screen capture allows us to interface with systems which don't have an API, or where the API is very expensive, and it allows us to do on-screen integration.

The automation process is very user-friendly and the usability is very good. Developers are very satisfied with the system.

What needs improvement?

We have found some difficulties regarding the integration with legacy systems where the screen has elements in the Hebrew language. The connection to Hebrew, right-to-left systems, is more challenging.

We are discussing development of the product with Kryon. There are some other gaps, but everything is in process for closing the gaps. The main issue, from our point of view, is the Hebrew support.

For how long have I used the solution?

We have been using it for about eight months.

What do I think about the stability of the solution?

We have ten processes in production. As of now, we haven't had any stability issues. It's working great.

What do I think about the scalability of the solution?

We are only eight months into the process of automation. We will want to see the scaling-out capabilities of the system when we go beyond 50 processes. But we are not there yet.

As for increasing our usage, we would like to develop two processes per month per developer. That is currently on schedule. We've developed ten processes but we have created interfaces to different platforms in the backend. Now, with the interfaces developed, we expect the next automation to be developed faster. The goal of two processes per month per developer is realistic.

How are customer service and technical support?

I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They try to solve the issues promptly. We are very satisfied. And that evaluation is relevant regarding their customer service. Their Customer Success provides the technical service.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

The initial setup was a little bit complex because Kryon needed to obey bank regulations. We have very high security requirements and they were a little bit challenging to Kryon. But they were very devoted to solving the issues and it was great.

The deployment took a total of about three weeks. 

Our implementation strategy was done in a spiral way. We started with a single process. It took us two months to install the system, get the knowledge we needed about it, and to analyze and develop the first process. This onboarding process was accompanied by Kryon Customer Success. In the beginning, we had a kickoff meeting and we decided on a day, two months down the road, on which we would have the first process in production. We worked together to make it happen. And we succeeded in achieving this goal. Then we started to analyze two or three processes in parallel, and we continue to develop and analyze the next processes.

What about the implementation team?

We were accompanied by Kryon's Professional Services and we are very satisfied with them. They helped us, first, in teaching our personnel how to work with Kryon, and then they installed the system on our premises. They were very helpful in solving problems. We have a very good relationship with them.

What was our ROI?

Up until now, Kryon hasn't saved us money because we invested in the onboarding and the initiation of the project. But we expect the automation to save money, to make processes more efficient.

And there are other advantages from automating processes, other than saving money. We consider the cost efficiency and other advantages, such as the quality of the process being highly improved. It's very hard to estimate the cost of errors that are eliminated. But we expect that automating processes does eliminate errors.

What's my experience with pricing, setup cost, and licensing?

We have a yearly subscription.

Which other solutions did I evaluate?

We checked several alternatives but decided to go with Kryon due to their product capabilities and the local support.

What other advice do I have?

We haven't used the Process Discovery from Kryon yet. We started with processes that we analyzed and found to be suitable for automation. We find that the product, the Kryon Studio, to be very good at doing task automation. We are now scaling out and going to new processes.

The decision we made to develop the processes by ourselves with our team was a very good decision. The onboarding process along with Kryon's Customer Success - if you work together with them and consider them as partners - will work very well.

Regarding the solution's ease-of-use for business users, we use unattended automation so business users are not part of the process. For us, businesses users do not interface with the system.

In terms of finding and prioritizing processes that are ripe for automation, Kryon offered its service in analyzing processes and finding the right candidates for automation. But we were working with a consultant from Strauss Strategy. We are working with them in finding the processes.

We have a center of excellence team which contains two developers and there is a team leader who is responsible for RPA and for other tasks which are not related to RPA. So we have about two to two-and-a-half persons working with Kryon.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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