Kryon RPA Review

Because of this product, we started to look for more processes to deploy


What is our primary use case?

The primary use case is for back office processes.

How has it helped my organization?

It has improved our organizational process in inbound and outbound tourism. The previous process was very complex and took at least a day for the users. Now, it is fully automated and saving a lot of hours for our back office.

The product is very useful for our organization. The process takes approximately a month.

Our organization has nothing between the digital and back office processes.

Because of this product, we started to look for more processes to deploy.

What is most valuable?

The most valuable features for our organization are the automatic processes which save main power in the back office.

What needs improvement?

From our experience, the product is not suitable for end users.

For how long have I used the solution?

I have been using the product since October 2018.

What do I think about the stability of the solution?

It is a very stable product.

What do I think about the scalability of the solution?

It is a very scalable product.

The product is used very extensively. We have plans to increase usage.

All users can use the processes.

We require two staff for deployment and maintenance.

How are customer service and technical support?

The technical support is very good.

The vendor's customer service is very good.

If you previously used a different solution, which one did you use and why did you switch?

We didn't use a previous solution.

How was the initial setup?

The initial setup was deployed by Kryon.

Our implementation strategy was evolution strategy, process after process, and be the leading business user.

What about the implementation team?

We used a third-party, HMS, who has very good knowledge in the product

What was our ROI?

There is no doubt that there will be ROI. However, it is too early to provide data.

This solution has saved us time when launching new automation processes, but it is too early to give the amount of time.

There is not enough data to determine if the solution has saved us money, business analyst hours, operational efficiency, or reduced employee errors.

What's my experience with pricing, setup cost, and licensing?

In addition to the standard licensing costs, there are manpower costs.

What other advice do I have?

We would recommend it.

We don't use Kryon Process Discovery.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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