LastPass Enterprise Review

Easy management through pairing applications and user permissions


What is our primary use case?

The primary use case of this solution is to manage the access control for our users.

We have twelve hundred users and two thousand applications and I manage all access to the applications.

What is most valuable?

The most valuable feature for me is being able to pair applications and user permissions.

What needs improvement?

LastPass has a problem syncing the passwords to all of the users. This is our biggest problem and we are currently looking for another solution because of this.

When you make changes, and you want the user to immediately have these changes, that is not the case with LastPass. The changes are not immediate.

Technical support should be quicker and more helpful.

With the next release of this solution, I would like to see reports. As an example, It would be helpful to know how many users have access to which applications.

At this time, I cannot evaluate if an account has been used or not, or what accounts have been used in the last month or within the last year.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable.

We have twelve hundred users.

How are customer service and technical support?

The technical support is just okay, medium, I would say. I have had a lot of contact with them and they know that I am an experienced user, so I normally only get a manual page back.

I am not always satisfied with their solution.

Which solution did I use previously and why did I switch?

Previously, I didn't use another solution.

What other advice do I have?

I am satisfied with all aspects of LastPass expect that the changes are not immediately synced to the users.

If you are over one thousand employees, I am not sure if you should use LastPass.

If you have less then I would recommend this solution.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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