LiveChat Reviews

Name: LiveChat
Brand: LiveChat
Rating: 5 (6 reviews)

Vendor: LiveChat

4.9 out of 5

6 reviews
100% willing to recommend

490 followers

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What is LiveChat?UNIXBusinessApplication
Price:

Premium live chat software with help desk features.

Get the Help Desk Software Buyer's Guide and find out what your peers are saying about LiveChat, BMC Helix ITSM, ManageEngine ServiceDesk Plus and more!

LiveChat is the #3 ranked solution in top Live Chat solutions, #34 ranked solution in top Help Desk Software, and #35 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give LiveChat an average rating of 9.8 out of 10. LiveChat is most commonly compared to BMC Helix ITSM: LiveChat vs BMC Helix ITSM. LiveChat is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Buyer's Guide

Help Desk Software

April 2024

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Helped 768,246 peers since 2012

Featured reviews

it_user371517

Owner at a non-tech company with 51-200 employees

Jan 17, 2016

The live chat is invaluable. We also found that we cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions with our clients that we might not otherwise know about Every company searches for ways to have authentic conversations with there…

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Chamakhe Maurieni

CEO at PairLab

Dec 7, 2017

We use LiveChat to engage live with web visitors to our platform, monitor their behaviour while on the platform, and respond to their queries whenever they have questions to ask In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with…

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it_user370308

Director of Client Success, Co-Founder at a tech services company with 51-200 employees

Jan 14, 2016

- LiveChat's exceptional support, available 24 hours a day, 7 days a week. - Javascript and REST API, enabling custom integrations to suit the needs of our clients. - Unlimited customisation of team structures allowing proper chat routing through to the correct agents. - Transcript data retention…

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LiveChat market share

Product category:

As of March 2024, the market share of LiveChat in the Help Desk Software category stands at 0.5%, marking an increase of 108.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Help Desk Software

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

13%

Computer Software Company

13%

Outsourcing Company

Financial Services Firm

Educational Organization

Retailer

Healthcare Company

Wholesaler/Distributor

Insurance Company

Government

Logistics Company

Media Company

Non Profit

Real Estate/Law Firm

Comms Service Provider

University

Recruiting/Hr Firm

Agriculture

Consumer Goods Company

Cloud Provider

Transportation Company

Construction Company

Compare LiveChat with alternative products

Learn more about LiveChat

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

LiveChat was previously known as chat.io.

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LiveChat customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as:

ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.