Loadbalancer.org Review

Ease of use enables junior team members to participate in managing load balancing needs

What is our primary use case?

Load balance http and https requests, our customer service.

How has it helped my organization?

It has relieved the load on our team so we can focus on other aspects of the operation.

When we do load balancing, the customer does not know that this particular node is down because the load balancing hides it from them. So, from a customer point of view, they have what I would call an unbreakable service. The service is continuous. Now, on our end, because of the load balancer, we can actually hide it from them, move to another server and bring the bad server offline. So it does improve our SLA with the customer.

What is most valuable?

Ease of use and support.

The user interface precludes need to be well versed with Linux IPVS command line. This make it easy for junior team members to participate in managing load balancing needs. 

The support especially helps us with quick remote fixes. With a remote fix, I can view the fix in real time and yet ease security concerns for my supervisor. We had a few issues and they responded immediately. They came in remotely and fixed them. Everything is really good from the customer service point of view, which is what we expected it to be.

What needs improvement?

It would be great if there was a way to gain access to the graphing data, to create custom reports. If we had a way to use the graphing data, to somehow extract the data and chart it for this appliance, we could use it to present certain information to our client, such as the uptime status for their service.

Right now, there's no way for us to extract the data. So from that point of view, we can see it on the user interface but we cannot extract out the chart or the data.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No issues with stability. There were a few issues in the past, probably due to configurations. The support guy came in remotely and helped us to fix it. It's stable, it's in production nonstop.

What do I think about the scalability of the solution?

So far no issues with scalability. It was easy to upgrade the license for unlimited clusters and servers.

When we bought the product, we got a lower tier version that had a limitation on the clusters. Then we upgraded to unlimited clusters due to our needs and it has been good. We have not made the limit of the unlimited clusters yet.

How are customer service and technical support?

Super. They are good. They know what they are doing. They're responsive.

Which solution did I use previously and why did I switch?

I used Linux IPVS in a previous job. It is not user friendly. It required much more hands-on knowledge. You need your command line, you need to fix things. With the Loadbalancer.org solution, on top of the command line they have a fancy GUI that makes it more user-friendly.

How was the initial setup?

Straightforward. It's just a hardware setup. You just click on a few buttons in the GUI and everything is fine.

What was our ROI?

I really don't know for sure, as we previously used Round Robin DNS. I think it is likely immeasurable, as the business revenue depends a lot on the load balancer. We cannot live without it.

What's my experience with pricing, setup cost, and licensing?

You can start with the base appliance R20 first and upgrade to the MAX version if necessary.

Their pricing is good. We are looking at it from a customer point of view. Customer downtime costs us money. So the pricing is is fair. They have good service and I recommend the company.

Which other solutions did I evaluate?

What other advice do I have?

Implement major changes during the appropriate support hours so you can get support if things don't work out correctly.

Start out with the limited, restricted option first. Because to upgrade to the unlimited option, you just call customer service and get your license changed. That would help some small businesses. So if they evaluate, and they find that they need more, they just update their license and they get unlimited clusters. So that way they are saving, if they want to be cautious.

Which version of this solution are you currently using?

Enterprise MAX
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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