The feature we've found most valuable for us is the number of protocols available. We test many different commercially available tools or Java applications that prep to Zero OpenJDK, SAP, etc. But we've found that LoadRunner is the only solution that makes all protocols available in one tool. That's the number one benefit for us apart from its monitoring and analytics.
Improvements to My Organization
We're a testing department and LoadRunner is a business enabler. Without it, we wouldn't be able to make any money.
Room for Improvement
The look and feel of StormRunner is very modern and simple to use. If could be a huge improvement if LoadRunner could be the same.
Use of Solution
We've been using it since 2002.
The deployment of LoadRunner is issue-free.
Stability depends on what happens during a test. Generally, LoadRunner is quite stable, but sometimes when a test is running, the system will abort it prior to completion even though the results are still accessible.
It also depends on what you want to do with LoadRunner. If you have your own application and you want to load test it, then LoadRunner works fine. But if, like us, you work with customers' applications, you may need more functionalities which LoadRunner may not have.
We're a pretty large department within our company. We have an enterprise license agreement and can simply get more licenses if we need more controllers.
Customer Service and Technical Support
Technical support is challenging. We have premier support for ALM and Performance Center, and we usually get inexperienced engineers when we contact tech support. They always ask for log files. We've been using HP tools for over 10 years and we can fix most problems ourselves. But, if we can't, we have to contact R&D, but that's too long a wait for us to get resolution of our issues.
Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
Jan 12 2016