What is most valuable?
It's a very feature rich application that has many features people are looking for in a monitoring solution. It provides not just graphing of historical data but also alerting of possible outages/issues.
Other valuable features include the ability to quickly alert on an issue and acknowledge an issue no matter where we are. We can control it remotely via VPN, remote cell phone, or course from the office.
How has it helped my organization?
We manage multiple internet connections for multiple companies. This product has helped us to be more equipped to narrow down the root cause of an issue.
We've also been able to use it with other parts of our infrastructure, such as Cisco routers, firewalls, and switches, and Dell servers.
What needs improvement?
It needs improvement to parent and child alerts. When we monitor a certain location and the internet goes down, we get alerts for all devices at the location. It would be nice if we only got alerted that the location is down, not that each device is down.
For how long have I used the solution?
I've used it for almost a year now, but the company has used it for about 18 months.
What was my experience with deployment of the solution?
Deployment of our collectors is very easy. We are in the process of re-arranging our monitoring infrastructure, so this allows us to easily deploy a new collector within a quick time frame.
My advice would be to be prepared with a good game plan and strategy for rolling out your deployment.
What do I think about the stability of the solution?
The only instability we have noticed is the time it takes for phone calls to come through. We have had a few times where we did not get alerted until hours after the fact.
What do I think about the scalability of the solution?
So far we have not had a problem with scalability with over 300 hosts being monitored.
How are customer service and technical support?
We haven't had a problem where we needed to contact customer service yet. Technical Support
We haven't had a problem where we needed to contact technical support yet.
Which solution did I use previously and why did I switch?
I personally have worked with other monitoring solutions, such as Nagios, SolarWinds, etc. This product offered the company more information when a site would go down.
How was the initial setup?
I was not here when the initial roll out was done.
What was our ROI?
This product helps us on a daily basis in resolving speed issues as well as monitoring circuit end points.
Which other solutions did I evaluate?
I'm not sure about this as I wasn't involved in the decision.