LogicMonitor Review

The most valuable features are the way it scales, and the fact that I can monitor anything that I can get to without having to worry about agents.


What is most valuable?

The most valuable features are the way it scales, and the fact that I can monitor anything that I can get to without having to worry about agents.

How has it helped my organization?

I've been able to get monitoring up in considerably less time than I've been expecting with any other tool that I've used. The support team has been also very helpful when it comes to adding new devices and other assets to be monitored, far more than I've gotten with other vendors that I've worked with.

What needs improvement?

I would like them to improve the monitoring of the center, and, in all honesty, it would be helpful to provide things like setup scripts that help you get the client side up and running.

For instance, let's say you're asked to provide the next day with setup with SMOP, or something similar, to simplify the online process. It would be nice if they had a known, defined data source and scripts or something to let you configure the interests of that data source in order to increase the speed with which you get online.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

It's been mostly stable. We've learned a lot of new stuff so we have our problems, frankly, but no more than we have had with any other product.

What do I think about the scalability of the solution?

We had no issues scaling it.

How are customer service and technical support?

With the in-application support engineers, they are very good at helping in general. A lot of times, like with engineering and the problems that I've been having, they've always addressed every problem that I've had. The chat line is very good, but I do wish that they had a support phone number.

Which solution did I use previously and why did I switch?

I have used Nagios, vCenter Operations, CA Nimsoft, and Spectrum.

How was the initial setup?

It's more complicated than it needs to be unless you have a very simple environment, mainly because getting all the client side stuff together can be difficult if you don't know what you're doing. It's generally pretty easy if you follow the instructions. They have reasonably decent help information about all their different collectors, so you can go through that. It would be nice if there was more of an "idiot mode."

What about the implementation team?

I set everything up myself with their help when I had trouble.

What was our ROI?

Right now, I'm not doing that much but we've only just gone live a couple days ago. In a couple of months, I could give a better answer. But it's definitely no less onerous to maintain than my previous monitoring product, which was Nimsoft.

What other advice do I have?

When evaluating it, make sure you give them a clear idea of what devices you want to monitor because they have a lot of additional monitoring endpoints that they haven't publicly released yet that are as stable. And make sure you have the ability to analyze, because unlike most modern tools, you have to worry about the client being the bottleneck for the collector in this case. Make sure you understand how to monitor collectors to see if you need to scale back, especially if you use a lot of scripts.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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