LogicMonitor Review

We find the dashboards, alerts, escalation change and API integration to be valuable for us.

What is most valuable?

My entire team and I are in LogicMonitor all the time on a daily basis. The entire tool is extremely valuable, especially the dashboards and alerts. The escalation change and API integration are also huge for us, making alerting seamless.

How has it helped my organization?

We've seen huge improvements since our initial installation and going live. We were using the old Zenith product, and switching from that to LogicMonitor has resulted in a huge jump in service.

With Zenith, we had to develop monitoring with an SNMP lock, getting the ORDs, and figuring out what event needed to be monitored. But when we deployed LogicMonitor, it did all the work for us and if we needed to change anything, we can just contact support and they implement the change for us. It's really hands-off and very seamless.

What needs improvement?

I'd like to see the NetFlow reporting get better and the new UI needs some work. I'm aware that they're working on the new UI, but everything else just functions and works.

For how long have I used the solution?

I've used it for two or three years.

What was my experience with deployment of the solution?

We've deployed it without any issues.

What do I think about the stability of the solution?

Ever since we've deployed it, it has been stable. So, we have not had any issues with instability with the product itself. A lot of the times when there is instability, it's an internal issue and not the tool.

What do I think about the scalability of the solution?

Scalability is almost rated as hyper-scalable just because scaling it is usually because you can monitor a thousand devices from one collector. So we can monitor massive networks with just a few collectors, so it's extremely easy to scale. Upon scaling it, it becomes redundant within itself.

How are customer service and technical support?

Customer Service:

The customer service response time is fast and reliable. If an issue is a bug they report it right away and its resolved shortly there after. If the issue is a larger scope of work, they have no problem escalating to the appropriate teams.

Technical Support:

We use their forums, support pages, FAQ's, and the chat support as well. Their techs all seem to be very knowledgeable. Everybody here we have on staff is certified with LogicMonitor. We're certified professionals, so we generally know what we're doing. Every time we have to contact support, if they can't figure it out they'll send it straight over to a senior developer who knows exactly what the problem is and how to address it.

Which solution did I use previously and why did I switch?

We were using Kaseya, then an in-house solution, then Zenith, and we tested a few others. Kaseya let us down multiple times, so we didn't trust it anymore. And Zenith was way too expensive, so we got rid of it. When we found LogicMonitor, it was at the perfect price point for what it offered, and we could off-load everything and hand it over to them. Setup and monitors were automatically configured for us.

How was the initial setup?

When we initially had the product, understanding how it works, functions, wasn't extremely complex, it was just a different methodology for us. But once we understood, the deployment and scalability was really easy.

What was our ROI?

We include monitoring within our services, so it'd be hard to say how much time we save. A lot of it is knowing when alerts are happening and being able to react to that and saving our clients and not having them contact us to let us know there's an issue. So, it's more an ROI on the relationships for retaining a customer than it is on saving time.

What other advice do I have?

I'd say, why haven't you bought it already? Compare it to what you have now and what you're doing, and you'll see how much more you can get out of LogicMonitor. It's a set price per device, and the price is amazing considering uptime and other factors that would otherwise require a lot of man hours. The scalability is amazing and very graceful. I'd be surprised it you found something better.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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